Sitecore OrderCloud Platform for Healthcare Subsidy Management

A B2B/B2C commerce platform giving patients and hospitals direct access to subsidized healthcare supplies.

Problem Statement

Client's Problem

A government body needed an e-commerce platform to support B2B/B2C healthcare access, with subsidy management built directly into the ordering process rather than handled as a separate manual step.

Technical Limitations

The platform had to support multiple distinct user types — buyers, sellers, and suppliers — each with different needs. Subsidy logic needed to be automated rather than calculated manually. And logistics, notifications, and vendor management all had to work together instead of as disconnected pieces.

Key Challenges

Managing multiple user types: buyer, seller, and supplier
Implementing automated subsidy logic
Integrating logistics, notifications, and vendor management

Technology Stack

Platform: Sitecore OrderCloud

Frontend: Angular JS

Integration: EasyPost, SendGrid APIs

Services: Azure Middleware

Business Impact

Patients and hospitals can now order directly with subsidies applied instantly, removing a major access barrier. Full automation of the subsidy process has cut administrative overhead significantly, and the platform gives the client end-to-end tracking with real-time custom pricing.

What Our Clients Say

"Arroact built us a platform that finally connects patients, hospitals, and suppliers in one place. Subsidies are applied automatically, our team spends far less time on manual processing, and we have full visibility into orders and pricing in real time."