Unified Sitecore Platform for a Utilities Provider

Bringing fragmented systems, subsites, and third-party tools together into one scalable digital experience.

Problem Statement

Client’s Problem

The Utilities Group was running on fragmented subsites with limited integration across Azure, SAP, Salesforce, and payment gateways. This meant poor scalability, slow content rollout, and a customer experience that felt disjointed at every touchpoint.

Technical Limitations

Disconnected systems and multiple subsites led to inconsistent user experiences across the board. Manual content updates and clunky authoring workflows meant new releases were constantly delayed. And with limited analytics, tracking campaign performance and engagement was largely guesswork.

Key Challenges

Disconnected systems: multiple subsites and tools created inconsistent user experiences
Slow content rollout: manual updates and poor authoring workflows delayed releases
Limited analytics for tracking campaigns and engagement

Technology Stack

CMS: Sitecore XP 9.0 & 10.2 (Headless)

Frontend: Next JS, JSS, Headless

Cloud: AWS

Business Impact

The platform now supports 50K+ daily users, with bounce rate down to roughly 10%. Content publishing is faster and smoother, customer journeys for bill payments and account access are simpler, and campaign analytics finally give the team a clear read on performance. Behind the scenes, the architecture handles 20K+ daily transactions with near 100% uptime.

What Our Clients Say

"Arroact helped us bring years of fragmented systems into one platform that actually works together. Our team publishes content faster, our customers have a smoother experience managing their accounts, and we finally have the uptime and scale to support the volume we handle every day."